Introduction
I am an IT Professional with 13 years of working experience in Product Management, Project Management, IT consulting, Technical support and IT Training. I am also a Senior Police Officer with experience in Operations, Investigations and Public Engagements. As a IT Systems Product Manager, I help my company to identify potential clients, understand their business problems, and provide solutions with my apps to solve their problems.
Aside from technical skills, I have also learnt business skills such as marketing, leadership management, accounting and financial investment. As the OC CPU in Marina Bay NPC, I got to work with many business owners in the Central Business District to promote crime prevention, conduct emergency preparedness exercises and joint partnerships in security management for major events.
Education
| School | Qualification | Year |
| Nanyang Technological University | Masters of Science (Information Systems) GPA: 4.75 | 2001 – 2004 |
| National University of Singapore | Bachelor of Computing (Information Systems) Second Class Honours (Lower) | 2021 – 2023 |
| Nanyang Polytechnic | Diploma in Electronics, Computer and Communications Engineering with Merit | 2006 – 2009 |
Professional Qualifications
| Issuer | Certificate | Issue Period |
| AI Singapore | Literacy in AI | Apr 2024 |
| Codecademy | Advanced Python 3 | Apr 2024 |
| Microsoft | Career Essentials In Generative AI | Oct 2023 |
| AWS | AWS Cloud Practitioner | Dec 2022 |
| National University of Singapore | Business Process Reengineering | Oct 2022 |
A Seasoned Senior Police Officer with over 13 years of Policing Experience in the Singapore Police Force.
Work Experience (Singapore Police Force)
| Designation | Roles & Contributions | Period |
| Product Manager, Ops-Tech Department | ● Setting the Product’s vision and strategic direction for my mobile apps, including building and sharing product roadmaps, prioritising the features and analysing the progress of its usage. ● Delivers mobile app products and services to internal clients, helping them to streamline their work processes for higher productivity and efficiency. Using design thinking and business process reengineering methods, I support the client to achieve 25% savings in manpower and 50% in time savings in their operations . In addition, I worked with them on change management to ensure the success of using mobile apps. ● Develop end-user guides with visuals to guide users on how to install and use mobile apps. I conducted training and webinars to promote and teach the clients how to use the apps. I achieved 80% in customer satisfaction for the training. | Jan 2022 – Current |
| Officer in Charge Community Policing Unit, Marina Bay NPC | ● Led the team with ten officers. Formulated and implemented an effective interactive policing strategy to engage the stakeholders and bring assurance to the community. ● Led the team to build strategic partnerships with key stakeholders from various organisations and industries, such as Financial Institutions, Retailers, Tourism, Public Entertainment Industries, Foreign Embassies, etc. Forged strong partnerships to combat crime and counter-terrorism. ● Identified and analysed the crime hotspots and designed crime prevention solutions to control crime. Redesigned crime prevention engagements with technology to streamline the processes and optimise the resources needed for these engagements. | Jun 2017 – Jan 2022 |
| OC Communications, Police Intelligence Department | ● Led a team of 3 officers to provide direct technical support to all users in the department for the ICT equipment (smartphones, radio sets, tablets, AV equipment etc.). ● Procured and maintained all the ICT equipment issued to the officers for them to carry out their duties effectively. Received Director’s award for operation efficiency. ● Provided training covering information security policies, procedures, risks, and consequences. ● Conducted tests and audits for officers to ensure they understood and complied with the policies and procedures to minimise security risks. | Apr 2014 – May 2017 |
| Team Leader, Ground Response Force, Woodlands West NPC | ● Led a team of 14 Ground Response Force (GRF) officers to safeguard the community. Achieve the best GRF team in the NPC on 2013. ● Managed the team to ensure the discipline of my officers and the readiness of their equipment, ensuring that they carried out their duties effectively (e.g. incident management, investigations and crime scene management). | Aug 2012 – Apr 2014 |
| Senior Investigation Officer, Investigation Branch, Central Division | ● Conducted investigations to solve the division’s general criminal cases, ranging from simple criminal offences like theft to serious criminal offences like voluntarily causing grievous hurt, cheating etc. ● Worked with the team to solve several good criminal cases like syndicate theft, receiving several CP’s commendations and Commander’s Awards. | Apr 2011 – Aug 2012 |
| Senior Officer Trainee, TRACOM | ● Attended and completed a 9-month residential training programme. The curriculum includes police defence tactics, physical training, lessons in criminal law, as well as leadership development. ● Completed the criminal investigation lessons and overseas leadership training. | May 2010 – Apr 2011 |
Work Experience (Others)
| Company/ Designation | Roles & Contributions | Period |
| Free Lance Web Designer and Programmer | •Designed and developed full corporate website, creating the look and feel to emphasize the company’s expertise in web store •Designed training portion of website to enable students to easily locate course details and access online training, increasing user satisfaction on the website •Developed communication skills through negotiations with client | Apr 2003 – May 2010 |
| ACP Computer Training & Consultancy Pte Ltd – Free Lance IT Trainer | •Conducted training classes of adults from 1-20 students on computer skills (the Internet, Microsoft Office, Openoffice) •Effectively communicate technical information to non-technical audiences, improvising curricula and style to meet diverse audience needs •Monitoring and maintenance of hardware and software of company servers | Mar 2007- Dec 2007 |
| SAF BMTC SCH 2 – IT Network Specialist | •Troubleshoot computer system problems for users •Installed and configured workstations, network and printers •Instruct students(staff) for proficient use in OpenOffice and Windows XP through private and group training sessions | Jun 2005 – Dec 2006 |
| Nanyang Polytechnic (Internet Solutions Group) – Programmer | •Designed and developed the layout for restaurant, education and web-cart websites •Programmed Microsoft .Net web services for mobile devices to provide alternative methods for movie booking •Instructed students for proficient use in Microsoft Office and Adobe Photoshop | Feb 2004 – May 2004 |
Volunteering
| Position | Roles & Contributions | Period |
| Yishun Greenwalk Residents’ Network, Vice-Chairman | • Work with the committee to promote neighbourliness, racial harmony and community cohesiveness amongst residents through community events and engagements. • Liaise with and make recommendations to government authorities on the needs and aspirations of residents. Disseminate information and gather feedback on government policies and actions from residents; and promote good citizenship amongst residents. | 2018 – Current |
| Nee Soon East Community Emergency and Engagement Committee (C2E) – Vice-Chairman | • Coordinates with the team to impart the Emergency Preparedness skills (such as SGSecure and first aid skills) and knowledge, as well as promoting crime prevention advisories. These efforts not only help to prepare the community for crises, but also promotes social cohesion to build a safer and resilient community. | 2018 – Current |